Shipping policy

 

 **COVID-19 Shipping Update**

Orders will be shipped once a week in good practice of social distancing. You can expect your order to be shipped 5-7 business days after purchase. Due to the COVID-19 postal services worldwide has been experiencing delays so please be patient during these times.

 

Standard Processing Time

Orders ship within 5-7 business days after purchase with the exception of pre-sale items and custom orders.

 

Presale Items Processing Time

Please read the description of all items before purchasing to know if it is a presale item. Presale items ship within 1-4 weeks after purchase.

 

Custom Orders Processing Time

Custom orders ship within 4-8 weeks after purchase. 

 

USA Domestic Shipping 

We use USPS First-Class Mail which typically arrives 1-3 business days once the order has been shipped. However, we cannot guarantee USPS delivery dates. You will receive tracking information once your order has been shipped via email. All orders are shipped fully insured as well. 

 

International shipping

We use USPS First-Class Package International Service which generally arrives within 7-21 days. However, I cannot guarantee USPS delivery dates. You will receive tracking information once your order has been shipped via email. All orders are shipped fully insured as well. Buyers are responsible for any customs and import taxes upon delivery. I'm not responsible for delays due to customs. In addition, I will not mark any international packages as "gifts" on customs forms as this is illegal.

 

 Shipping Orders Within the EU 

We're currently shipping orders within the European Union as DDU (Delivered Duty Unpaid), so when your package arrives at its destination country, you will be contacted by customs to pay any customs duty owed before it will be released. If customs cannot make contact with you, the recipient, the package could be returned or delayed, which is why it is essential to provide correct contact information.

You must be aware you're responsible for paying all taxes and duties. If your package is returned to us, you'll need to cover the shipping cost to resend your order. Please know that we do not offer refunds or cancellations; this includes returned packages due to failure to pay duties and taxes.

 

Rest Assured, Your Order Has Shipping Insurance

Shipsurance offers fast and reliable refunds on damaged and lost packages. Insurance claim refunds are typically issued within 7 days. Please get in touch with us immediately if your item arrives damaged, or you believe your package may be lost so we can file a claim to provide a full refund. Shipsurance often requests internal and external photos of the shipping box. Therefore please DO NOT throw away your shipping box!

 

Damaged and Lost Items

If your item(s) arrive damaged, please DO NOT dispose of the shipping box. In addition, you MUST keep the item(s) in the same condition as received. All orders are fully insured with Shipsurance, and as protocol, they often request internal and external photos of the box. Shipsurance offers fast and reliable refunds on damaged and lost packages. Please get in touch with us if your item arrives damaged or you believe your package may be lost so we can file a claim immediately. 
 

Additional Shipping Info

If you need your order to arrive by a certain date please contact me beforehand so I can try my best to accommodate you, but please know that I can not guarantee any specific date.