Shipping policy
STANDARD PROCESSING TIME
Orders are typically processed and shipped within 5–10 business days after purchase. Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier and does not include transit time.
You will receive an email with tracking information once your order has shipped.
CUSTOM ORDERS
Custom orders generally require 8–12 weeks for completion. Depending on the nature and complexity of the custom piece, a shorter estimated timeframe may be provided at the time of purchase.
Any timeframe provided specifically for your custom order will take precedence over the general 8–12 week estimate above.
U.S. DOMESTIC SHIPPING
Domestic orders are primarily shipped via USPS Ground Advantage, which typically has an estimated transit time of 2–5 business days after shipment.
Please note that carrier transit times are estimates and are separate from Brimstone Bindings’ processing time. Delivery dates cannot be guaranteed, as delays caused by the shipping carrier, severe weather, service disruptions, or other circumstances outside of our control may occur.
Tracking information will be sent by email once your order has shipped.
All Brimstone Bindings orders are fully insured.
INTERNATIONAL SHIPPING
Brimstone Bindings ships internationally.
International orders are shipped using the carrier and service that provides the best combination of delivery speed, reliability, and cost for the destination. This will often be UPS Worldwide or another comparable international service.
Delivery times vary by destination, carrier, customs processing, and the shipping service available at the time of fulfillment. Any estimated delivery timeframe provided by the carrier is not guaranteed.
Tracking information will be sent by email once your order has shipped.
All international shipments are fully insured.
INTERNATIONAL DUTIES, TAXES & CUSTOMS
Where available, applicable duties and import taxes are calculated and collected by Shopify during checkout so that these charges can be paid in advance.
International shipments for which duties and import taxes have been collected at checkout are shipped using the appropriate Delivered Duty Paid (DDP) service whenever required. This is intended to minimize unexpected customs charges upon delivery.
Please be aware that customs authorities ultimately determine applicable import charges, and amounts calculated at checkout are based on the information available at the time of purchase. In some circumstances, additional charges imposed by customs authorities or the shipping carrier may still apply.
Customers are responsible for providing complete and accurate shipping and contact information so that the carrier can successfully process and deliver the shipment.
Brimstone Bindings will always declare the accurate contents and value of international shipments and cannot mark merchandise as a “gift” or intentionally misrepresent its value on customs documentation.
EUROPEAN UNION ORDERS
Brimstone Bindings ships to customers throughout the European Union.
Where applicable, taxes, duties, and other eligible import charges are calculated and collected during checkout. Orders are fulfilled using the appropriate customs documentation and shipping service based on the destination and the charges collected at checkout.
Please note that customs processing can occasionally delay an international shipment after it has left our possession. Brimstone Bindings cannot guarantee customs clearance or carrier delivery dates.
SHIPPING INSURANCE
Every Brimstone Bindings order is fully insured through Shipsurance.
If you believe your package has been lost in transit or your order arrives damaged, please contact Brimstone Bindings as soon as possible so that an insurance claim can be initiated.
For damaged shipments, please do not discard the shipping box, packaging materials, or damaged item. Shipsurance may require photographs of the exterior and interior packaging, shipping label, packing materials, and merchandise as part of the claims process.
Please keep the item and all original packaging in the condition in which they were received until the claim has been resolved.
LOST, DAMAGED OR DELAYED PACKAGES
If tracking indicates that your package may be lost, or if your order arrives damaged, please contact Brimstone Bindings promptly so that we can investigate the shipment and, when appropriate, begin an insurance claim.
Packages experiencing carrier or customs delays are not automatically considered lost. Insurance claims are subject to the carrier’s and Shipsurance’s eligibility requirements and investigation process.
INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact Brimstone Bindings as soon as possible. Once an order has been shipped, we cannot guarantee that an address can be changed or redirected.
If a package is returned to Brimstone Bindings because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another circumstance attributable to the recipient, the customer is responsible for any additional shipping costs required to resend the order.
DELIVERY BY A SPECIFIC DATE
If you need your order by a particular date, please contact Brimstone Bindings before placing your order so that we can determine whether the requested timeframe is reasonably possible.
We will always do our best to accommodate time-sensitive orders when possible; however, processing and carrier delivery dates cannot be guaranteed.
FINAL SALE
All purchases from Brimstone Bindings are considered final sale, except where a return, refund, cancellation, replacement, or other remedy is required by applicable law.
This policy does not limit any consumer rights that cannot legally be waived.