Returns and Exchanges

ALL SALES ARE FINAL, including the cancellation of any order. However, we're willing to offer exchanges or store credit, depending on the situation. If we made an error, please get in touch with us within 7 days to resolve the issue.
 

Damaged and Lost Items

If your item(s) arrive damaged, please DO NOT dispose of the shipping box. In addition, you MUST keep the item(s) in the same condition as received. All orders are fully insured with Shipsurance, and as protocol, they often request internal and external photos of the box. Shipsurance offers fast and reliable refunds on damaged and lost packages. Please get in touch with us if your item arrives damaged or you believe your package may be lost so we can file a claim immediately. 
 

Rest Assured, Your Order Has Shipping Insurance

Shipsurance offers fast and reliable refunds on damaged and lost packages. Insurance claim refunds are typically issued within 7 days. Please get in touch with us immediately if your item arrives damaged, or you believe your package may be lost so we can file a claim to provide a full refund. Shipsurance often requests internal and external photos of the shipping box. Therefore please DO NOT throw away your shipping box!
 
 Shipping Orders Within the EU 

We're currently shipping orders within the European Union as DDU (Delivered Duty Unpaid), so when your package arrives at its destination country, you will be contacted by customs to pay any customs duty owed before it will be released. If customs cannot make contact with you, the recipient, the package could be returned or delayed, which is why it is essential to provide correct contact information.

You must be aware you're responsible for paying all taxes and duties. If your package is returned to us, you'll need to cover the shipping cost to resend your order. Please know that we do not offer refunds or cancellations; this includes returned packages due to failure to pay duties and taxes.