FAQ – Brimstone Bindings

FAQ

*COVID-19 Shipping Update: Orders will be shipped once a week in good practice of social distancing. You can expect your order to be shipped 5-7 business days after purchasing. Due to the COVID-19 postal services worldwide has been experiencing delays so please be patient during these times.

 

Returns and Exchanges

ALL SALES ARE FINAL. This also pertains to the cancellation of any order so please purchase responsibly. However we're willing to offer exchanges or store credit depending on the situation. If we made an error on our part please contact us within within 7 days so we can resolve the issue.

 

Rest Assured, Your Order Has Shipping Insurance

Shipsurance offers fast and reliable refunds on damaged and lost packages. Insurance claim refunds are typically issued within 7 days. Please get in touch with us immediately if your item arrives damaged, or you believe your package may be lost so we can file a claim to provide a full refund. Shipsurance often requests internal and external photos of the shipping box. Therefore please DO NOT throw away your shipping box!

 

Damaged and Lost Items

If your item(s) arrive damaged, please DO NOT dispose of the shipping box. In addition, you MUST keep the item(s) in the same condition as received. All orders are fully insured with Shipsurance, and as protocol, they often request internal and external photos of the box. Shipsurance offers fast and reliable refunds on damaged and lost packages. Please get in touch with us if your item arrives damaged or you believe your package may be lost so we can file a claim immediately. 

 

Repairs

If possible, we will repair any minor damages free of charge. Damaged items deemed not minor may be subject to a repair fee after assessment. You will be responsible for all shipping costs for all repairs. 

Jewelry Care

All of our jewelry starting from March 1, 2020 has been sealed with a top coat to preserved the metal from oxidation and tarnish. This is also beneficial to sensitive skin types. To assure that your jewelry is cared for properly please store your individual pieces separately in a air-tight bag or pouch. Do not clean your jewelry with anything abrasive as this can result in damaging the protective coat. Contact us if your top coating becomes damaged and we'll reapply it for you free of charge. You'll be responsible for all shipping fees in this case.

Standard Processing Time

Orders ship within 5-7 business days after purchase with the exception of pre-sale items and custom orders.

 

Presale Items Processing Time

Please read the description of all items before purchasing to know if it is a presale item. Presale items ship within 1-4 weeks after purchase.

  

Custom Orders Processing Time

Custom orders ship within 4-8 weeks after purchase. 

Additional Custom Order Info

Please know that discount codes cannot be used on custom-made jewelry orders. 

USA Domestic Shipping 

We use USPS First-Class Mail which typically arrive 1-3 business days once the order has been shipped. However, we cannot guarantee USPS delivery dates. You will receive tracking information once your order has been shipped via email.All orders are shipped fully insured as well. 

Due to the COVID-19 postal services worldwide has been experiencing delays so please be patient during these times.

 

International shipping

We use USPS First-Class Package International Service which generally arrives within 7-21 days. However, I cannot guarantee USPS delivery dates. You will receive tracking information once your order has been shipped via email. All orders are shipped fully insured as well. Buyers are responsible for any customs and import taxes upon delivery. I'm not responsible for delays due to customs. In addition, I will not mark any international packages as "gifts" on customs forms as this is illegal. 

Due to the COVID-19 postal services worldwide has been experiencing delays so please be patient during these times.

Shipping Orders Within the EU 

We're currently shipping orders within the European Union as DDU (Delivered Duty Unpaid), so when your package arrives at its destination country, you will be contacted by customs to pay any customs duty owed before it will be released. If customs cannot make contact with you, the recipient, the package could be returned or delayed, which is why it is essential to provide correct contact information.

You must be aware you're responsible for paying all taxes and duties. If your package is returned to us, you'll need to cover the shipping cost to resend your order. Please know that we do not offer refunds or cancellations; this includes returned packages due to failure to pay duties and taxes.

Additional Shipping Info

If you need your order to arrive by a certain date please contact me before hand so I can try my best to accommodate you, but please know that I can not guarantee any specific date.

 

Labradorescence

Labradorite is the stone of magic and is greatly admired for its optical phenomena known as Labradorescence. This is when light enters the stone and reflects back to the observer a display of colors. With Labradorite it's all about the play of color when light flashes through it.

I like to capture the best of my stones so it is possible to see the same color flash as seen in the photos in good lighting. Please know that without any light reflecting through the stone it will be gray in color. This is the case for all Labradorite stones. Try viewing the stone under a light source and you will see the play of colors. 

The colors seen on Labradorite are deep within the stone, not on the surface. Depending on the light source, the flash on a labradorite stone will vary drastically. Sometimes the flash is more vibrant from a frontal view or from an angle. Every stone is unique and differs from the next. 

Depending on how it lays on the chest of the wearer and the direction of the light source, it will vary in color as well. There are several factors that will alter the flash which include but isn't limited to the time of day for sunlight, type of lighting whether it's natural or artificial, and the angle at which it's being viewed by the observer. 

It's important to have realistic expectations prior to purchasing labradorite jewelry. In order to understand this you must be knowledgeable about the stone. 

 

Contact Us

If you would like to contact us please do so via email at contact@brimstonebindings.com. You can also give us a call at +1 915-229-3127.